Today, KLAS® Research ranked Softek as the top company for Revenue Cycle Optimization in the 2021 Best in KLAS® report. Hospital clients gave Softek an overall score of 97.8, which was the highest score in the segment.
This designation acknowledges that out of all the revenue cycle optimization organizations reviewed by KLAS, Softek was ranked number one by its valued clients and healthcare leaders for its superiority in improving financial outcomes and optimizing revenue cycle systems. This marks the second year in a row Softek was recognized by KLAS. In 2020, Softek was awarded KLAS Category Leader in Revenue Cycle Optimization.
“What drives us at Softek is an unwavering focus on our clients, listening to their needs and delivering them extraordinary results,” said David Fletcher, President of Softek. “This award shows that when you have associates who believe in your clients and are passionate about the work you’re doing; you’ll see remarkable outcomes.”
KLAS Research is a healthcare IT data and insights company providing the industry with accurate, honest, and impartial research on the software and services used by providers and payers worldwide.
“Each year, thousands of healthcare professionals across the globe take the time to share their voice with KLAS. They know that sharing their perspective helps vendors to improve and helps their peers make better decisions. These conversations are a constant reminder to me of how necessary accurate, honest, and impartial reporting is in the healthcare industry. The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms. The Best in KLAS award serves as a signal to provider and payer organizations that they should expect excellence from the winning vendors,” says Adam Gale, KLAS President.
Softek will accept the “Best in KLAS” award at a virtual ceremony later this month.
What does Softek® do?
Softek's mission is to help hospital systems get the most out of their investment in Cerner® Millennium™. We do this by providing innovative software solutions and consulting services that can achieve more together than either can alone.
At Softek, our team of innovators and software developers brings expertise beyond the ordinary to every client. Our experts are involved with Cerner® Millennium™ hospitals throughout the country consulting clients so they can optimize system performance and revenue integrity.
Softek delivers a full suite of consulting services and software solutions to assess and optimize EMR system performance, including revenue cycle integrity and patient accounting.
Softek was awarded 2021 Best in KLAS in Revenue Cycle Optimization and 2020 KLAS Category Leader for Revenue Cycle Optimization. Learn more at softekinc.com.
About KLAS Research
KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. Learn more about KLAS at klasresearch.com.
Softek announced today the release of its Payor Report Card control as part of its Patient Accounting suite. This new control allows current Cerner clients to better manage their health plan contracts.
Softek’s new interactive Payor Report Card control can quickly determine how timely and how much is paid on claims by various health plans. With this control, hospital staff can now break down each individual health plan summary and drill into details for insight into payment amounts, health plan response times, roll times between payors and average payments by claims.
“Currently, many hospitals either spend hours creating this data or don’t have access to this data and are unable effectively manage their health plan contracts,” said Jesse Hodes, Softek Vice President of Sales. “Softek’s new Payor Report Card control enables Cerner clients to have data-driven negotiations with their payors.”
By providing visibility in a simple and rapid manner, hospitals can determine which contracts are helping the organizations achieve their goals.
Softek plans to roll out this control to all current clients with its Patient Accounting suite.
Softek announced today the release of two new controls as part of its Charge Capture Suite: Physician Documentation and Form Integrity. These new controls will give current Cerner clients better visibility into and control over their provider documentation and PowerForms.
Softek’s Physician Documentation Control gives clients unprecedented insight into instances where their provider documentation does not match a corresponding charge, a feature not currently available within Cerner Millennium. This tool breaks down documentation by facility or physician and highlights where a charge is missed due to potential workflow missteps. Now, the revenue cycle team can instantly view provider documentation charge data and recover revenue that had previously been missed. With this data, they can also understand trends and offer targeted provider training to ensure all physicians understand the workflow and are documenting charges correctly.
Using Softek’s Physician Documentation control, the Revenue Integrity team was able to identify 200 missing charges totaling about $40,000 in one week at one large hospital.
In many instances within Cerner Millennium PowerForms drive charging, but clients lack visibility into this process. Softek’s new Form Integrity Control audits clients’ charge activity and provides insight into form-based charging. With this tool, clients can review all form activity over the last day, week and month. This tool shows which Alpha Responses and Tasks are inconsistently generating charges for specific forms. With this data, clients can identify and fix build issues tied to these inconsistent charges.
Softek plans to roll out both controls to all current clients with the Charge Capture suite.
Softek Solutions, Inc. was rated as the top company for Revenue Cycle Optimization in the Best in KLAS® 2020 report. According to the report, Softek was the only fully rated company specializing in Revenue Cycle Optimization consulting to receive an A+ (>97) grade. Hospital clients gave Softek an overall score of 98.3 *1, The 98.3 overall score was the highest score awarded to any fully rated company in the entire Best in KLAS® 2020 report. *2
“We are honored to be identified as the KLAS® Category Leader for Revenue Cycle Optimization with an overall score of 98.3”, said Softek President David Fletcher. “This validates our unique approach and commitment to help our clients get the most out of their EMR investment.”
The full Best in KLAS 2020 report can be found here.
KLAS® is a data-driven company on a mission to improve the world's health care by enabling provider and payer voices to be heard and counted. Working with thousands of health care professionals, KLAS® collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS® data is accurate, honest and impartial. The research directly reflects the voice of health care professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS® and the insights we provide, visit https://klasresearch.com/.
(1) Best in KLAS 2020 report, Page 94, How do Revenue Cycle Optimization services compare
(2) Best in KLAS 2020 report
Softek Solutions, Inc. was rated at the top of its class in the KLAS® 2019 Consulting for Cerner Software report.(*)
According to the report, all Softek clients surveyed* are “highly satisfied with the firm’s delivery, praising their custom built revenue cycle tool for creating reports that provide needed visibility and improvement insights.”(1) Softek received an overall score of 99.2(*) and an A+ on four out of the five pillars defined by KLAS: loyalty, operations, services, relationship and value.(2)
“Softek came in and worked with all of our directors. Softek showed the directors how to run the reports, what to look for, and how to troubleshoot some of the issues we were finding at the time. That really helped with a lot of our revenue. Softek has continued to add additional reports based on our needs. Softek has been very accommodating and understanding. They pushed out capabilities in the system that their customers had suggested. There are a lot of reporting capabilities in the system, and the reports run much faster. Those capabilities have been extremely nice,” said one client, a Director of Business Informatics, Revenue Cycle Optimization Engagement.(3)
Softek received a perfect score* in seven out of nine categories. As KLAS stated in its report, “Softek brings visibility to the Cerner Revenue Cycle.”(4)
“We are honored to receive recognition for our commitment to our clients and helping them achieve visibility to manage their revenue cycle and EMR," said David Fletcher, President at Softek Solutions. "This distinction further validates our focus on ensuring our clients come first.”
The full KLAS 2019 Consulting for Cerner Software report can be found here.
(1) Consulting for Cerner Software 2019, Page 5, Paragraph 4;
(2) Consulting for Cerner Software 2019, Page 61, Customer Experience Pillars
(3) Consulting for Cerner Software 2019, Page 60, Paragraph 2;
(4) Consulting for Cerner Software 2019, Page 5, Paragraph 4
(*) Based on Limited Data
Softek Solutions, Inc. announced today the release of its Biller Productivity Control. This new control will give current Cerner clients instant visibility into their billing workflow by displaying specific client defined coder and biller productivity metrics.
The tool provides clients insight into their billers’ performance with the goal of increasing revenue generation and reimbursement for the organization.
“Without access to accurate biller productivity data, Cerner clients are left with a significant gap in the efficiency and performance of their billing office,” said Matt Heath, Vice President, Sales and Business Development at Softek. “Our Biller Productivity Control gives clients critical biller performance metrics so they can employ, track and retain the most capable billers and achieve their revenue goals.”
This control from Softek allows clients to see an individual biller’s current activity, work items, queue summary and reassigned work items. Clients can also see action codes for each biller on any given day.
With the objective data from the Biller Productivity Control, one Softek client was able to follow up on suspected cases of specific billers underperforming on biller metrics and inaccurately logging time in the system. Moving forward, this client can now reward and retain a high-performance billing staff.
“Biller productivity has a direct impact on revenue generation for a hospital,” said Heath. “Our tool equips hospitals with the data they need to efficiently run the billing office and achieve maximum revenue.”
Softek Solutions, Inc. announced today the release of its Formulary Compliance Control. This new control will help current Cerner clients easily manage the integrity of their formulary. The control alerts hospital administrators of key issues in the system, such as missing or incorrect HCPCS codes or QCFs, which often lead to denials from billers or not receiving the maximum reimbursement available for all their medications.
The Formulary Compliance Control also proactively identifies expired or expiring drugs so pharmacy departments can ensure that expired NDCs are not in use at their facilities.
“The pharmacy formulary is one of the largest and most complex data sets in Cerner because formulary data is constantly changing,” said David Hallberg, Vice President, Product Development at Softek. “Manually auditing a formulary system can take days or even weeks. Softek’s Formulary Compliance Control can reduce this audit down to just minutes and instantly identify where the key issues lie.”
This control from Softek helps address many issues hospitals face with formulary compliance. Reimbursement and coding issues often occur because of incorrect or missing HCPCS codes or expired drug administration. Hospitals also face billing denials from Medicare and reimbursement errors when codes do not match up.
“We have seen promising results so far and plan to roll out the control to many more clients over the next six to nine months,” said Hallberg.
One client had just completed a two-week review of its pharmacy formulary. After getting access to Softek’s Formulary Compliance Control, the pharmacy director confirmed he could have completed that audit in hours instead of days with the new control. Softek’s control had also identified issues that his manual audit had missed.