Technical Support Service

Client Support

Find Support For Your Software

When you’re a Softek client, you can trust we will be there for you with our technical support service team.

Our goal is for you to be able to work independently within Oracle Cerner. We’re also available for your team whenever you need us.

If you’re a Softek client, please use one of the following options to contact our Client Support team concerning questions or issues with a Softek product or service.

Potential clients click here to contact us and learn more about our Oracle Cerner-specific software.

Service Highlights

Our Client Support

The Optimization Process

Case Study Portfolio



We start optimizing your system by training your current IT team on Softek’s Panther software and how it will work within your EMR system. Since Panther operates on its own hardware, your team will not have to worry about putting stress on your hospital’s resources. When we’re done with training, we’ll have our on-site support team monitor your system during installation to ensure any issues are resolved quickly.



Once installation is complete, Panther will start auditing the data that is currently within your system and identify system bottlenecks that are causing revenue loss and poor EMR performance. Your team can then effectively dissolve those bottlenecks and optimize your EMR once again.



Your team can utilize Panther’s unparalleled monitoring and alerting system to track data trends that can cause issues within your system. Panther will effectively alert your team of these trends and your team and quickly resolve them before they can create bottlenecks.



While Softek’s goal is to have clients work within Oracle Cerner independently, we understand there may be issues that arise that your team can struggle to solve. That’s why Softek provides a comprehensive array of support solutions long after installation and optimization.

Whether your team is looking for educational opportunities to learn more about EMR optimization, or they’re looking for solutions for issues they’re having with Panther’s software, our technical support service options can help you maintain optimal EMR performance.

Optimize Your EMR

Stop working for your EMR and finally make your EMR work for you—starting with a quote.

Client Support

It can take quite a bit of time to become familiar with new software, especially when it works within an EMR system like Oracle Cerner. Our technical support service teams are available to assist you along the way, so you’re never lost with Panther technology.

Why Customization Matters

Are you considering hiring additional members for your hospital’s IT team just to pull reports? With Softek’s custom reporting options, you can keep the team you have and generate the reports you need in a fraction of the time.

Panther technology can go directly into your EMR system and pull the data you need into both custom and standard reports and send it to your team in a custom timeframe of your choice. Your staff will no longer need to spend hours digging through data just to put together one report.

Save your team valuable time today with custom reporting.

The Softek Upgrade


Our team believes that educating, sharing and communicating with our clients and our team members can help us create improved software solutions that deliver an optimized EMR performance. Our culture is based on being open, transparent and honest. We believe these are the bedrock of building lasting partnerships based on trust.


Our technology solutions are based on our clients’ needs. That’s why we greatly appreciate our clients’ feedback on both how it helps them and how it can be improved. Our clients are the best soundboard we have for making improvements and we fine-tune our solutions to help them with their pain points.


Our team is always looking to improve our work. By using our innovation and creativity, we can think outside the box to create even better support and software solutions for our clients.

Who Is Softek?

Request a Demo

Have questions? Let’s get them answered with a complimentary demo.

Softek Training

The Softek Difference

Looking for more ways to optimize your work within Oracle Cerner? Softek offers courses and webinars through Softek University. These courses present the opportunity for our clients to learn more about our unique technology, how it works within Oracle Cerner and the best practices for EMR optimization.

Our team is always looking for new ways to improve our work and Softek University is a great way to continue our work assisting and educating our clients.


Our webinars offer useful industry insights on topics relevant to revenue cycle management, integrity and EHR monitoring.


Softek University

Softek University was established to bring helpful courses from the world of EMR optimization to users across the nation.

Softek University

Enhancing Oracle Cerner

For over 25 years, we’ve partnered with over 200 hospitals across the country to create clear visibility into their EMR systems. Our unique software solutions have dramatically improved EMR performance and helped stop millions in revenue loss.

Our technology’s unique ability to plug directly into Oracle Cerner offers our clients the ability to access immediate and reliable data rather than making educated guesses based on previous data. Whether you work in your hospitals, IT, Ambulatory, Pharmacy or other teams, our software and support solutions can help you improve your work and enhance your hospital operations to provide better patient experiences.

Frequently Asked Questions