Invaluable does not do it justice when talking about Softek’s impact. When we brought Softek on, it helped us make Cerner better. We could not have done it without Softek. I can’t say enough good things about the people. Softek is in your corner. They don’t implement and then leave you. If we need something, we get immediate help.

Softek has brought more bang for my buck than I ever could have imagined. They deserve every bit of the money. I really couldn't ask Softek to do anything more than they do. In fact, in every way Softek can, they go above and beyond. They are nearly flawless. They exceed my expectations at almost every level. We like Softek so much that we bought everything they offer. I don't do that very often, and our executives don't agree to do that very often.

I love Softek. They are one of the best firm partners that I have worked with for being such a small, agile company. I can't say enough good things about Softek. They aren't a firm; they are a partner. They allow us to work around the edge of things to partner with us. Softek does everything I would expect a partner to do. I deal with the leaders a lot, and they are great.

Softek is absolutely worth their value. The reason that they excel is that they have developed a product that closes a gap with Cerner. Softek isn't developing a product that is going to make us want to get rid of our revenue cycle system; they are just trying to relieve the pressure and identify gaps. A lot of other companies come in and want to push us away from Cerner or want to push us away from our revenue cycle system, and that isn't how Softek functions. I can not only stop the bleeding but also keep my organization from making the same mistakes from a build perspective.

Softek delivers and communicates. They are there and respond in a timely manner. But more importantly, they don't wait for us to come up with a problem for them to solve. Softek knows the system well enough to know what problems it should have, and they find things that we don't know about. That is what I love about Softek. We have been using their software for several years, and Softek knows the things that we are probably missing. We are grateful for that because we aren't looking for issues. We are just trying to process things and get through the day.

I would encourage everybody that is doing a Cerner implementation for revenue cycle and charge services to use Softek's consulting services. Softek's consultants teach us how to use the system while implementing the system, and that is a win-win situation. Softek offers a wonderful solution. We would recommend them without hesitation. They are a great help for our IT department in supporting the revenue cycle and our system. Softek looks at how our servers are running and looks for performance issues just within the basic operations of our system with some of the modules.

Softek’s engineers seem to know our third-party revenue cycle system better than anybody else I have ever worked with. They understand and know what tables to pull respective information from. They don’t have a problem pulling up the information and educating me as to why they are linking a specific table or why they are pulling data from a certain place. The vendor has a much broader understanding of the product than someone from our third-party vendor's support group. We have good luck with just picking up a phone and calling an engineer from Softek, and Softek's people can quickly just answer our questions. They are just really good to work with.

We have known about Softek for years, and we thought they looked like a pretty good company. Then they built a financial tool. We heard that everybody wished that they had bought Softek's services before doing the implementation of Cerner's EHR. We learned so much from Softek, and they were so helpful in fixing our financial house after our go-live. We thought that that was pretty impressive.

We are pleased with Softek’s service delivery. They have been an invaluable asset in our progress throughout the Cerner Millennium implementation. We don’t just see Softek as a vendor, but also as a partner in our success.

Anyone struggling with the Cerner revenue cycle system really needs to get Softek in the room. They are experts with the Cerner system. The EMR transition was such a huge task. We have to start with things that are impacting the revenue the most and fix those things first. That really gives our team a structure of priorities. We started with the biggest opportunities and worked our way down to optimizing the small things.

Softek has a different perspective because they work with so many health systems, and they look across all of those organizations and circle back. The vendor has added various tools inside of their product. As clients bring up respective issues and needs, the vendor pushes things out to all of their clients through an update. There have been other products that the vendor has developed just for us as well. The vendor is really easy to work with, and they have been very engaged with us all along their journey of issues inside of our third-party's revenue cycle. If another client asks for something, the vendor doesn’t have us pay additional money for that. They just push it out to all of their clients because they know that there is a need.

Softek doesn't promise that they can do something and then not do it. When we give them feedback, within a week’s time, they check in to see whether we can log in and to see whether things are any better. Softek is very proactive. Softek doesn’t let a title get in the way of moving forward. They reach out. They check on us. They ask us whether we are getting what we need, whether the response time is okay, and whether there is anything they can do differently.

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are going to deliver. Softek continues to treat us as customers, support us, and answer our questions. We have had a great partnership. Softek is probably one of the best vendors I have ever worked with in all my years working in healthcare.

Softek has listened and cared about the needs of our departments. Softek has worked diligently with our patient accounting office and as a result, we can actually work within our electronic health record more efficiently. We have been very impressed with the speed that Softek has made changes in their programming to suit our needs.

The only thing I would do differently with Softek would be to engage them on the system build months earlier. I wish I had found Softek earlier.