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We brought Softek in on our project, and they gave us a deal. They gave us a consultant to really support us, and that person had an amazing knowledge set. They were almost like an extension of our team, and they were really smart in what we were doing so that they could help us with issues and problems. That person was a godsend and was an absolutely wonderful resource. There were a lot of things done in person, but we did some work virtually too. At our request, we wanted to do things in person. Softek would have happily worked either way. The person we were working with was so valuable that we were really begging for them to be on-site. We felt like we were asking Yoda to teach us. That person was a revenue cycle guru and an engineer, and they had a great personality too. They came in and got to know us. I trusted them as much as I did my own staff.

Softek does so much for us. I can't even begin to think about all that they do. Softek is timely, effective, and efficient. And most importantly, they find issues that we didn't even know were issues. We have made money from using Softek's offerings; we would have lost that money otherwise.

Softek is one of the few vendors that went above and beyond to help us. What they did extended well past our signed agreement. A lot of times, once we get that agreement, then we don’t hear from anybody until it is renewal time, and then they are Johnny-on-the-spot. But Softek routinely reaches out to see how things are going.

As Cabell Huntington Hospital prepared to go live with Cerner Millennium, we needed a system to help us transition smoothly to avoid revenue loss during the implementation. Prior to selecting Softek, we spoke with some of their clients who shared their success with the product and emphasized its value. We also researched the company and found that not only do they continually optimize and enhance their product, but they also provide continual consulting to answer questions, assist with any issues and provide training.

They are very customer focused. Working with Softek has just been very refreshing in that respect because a lot of other vendors of tools that we have always have user enhancements, but that is such a process. With those vendors, we can submit enhancement requests to them, and then they put it in a pile, and then they vote on it. Then they see whether they can work on it. By the time that enhancement comes around, we have found a workaround to do what we need to do. But things have been very different with Softek from that perspective.

Softek has been able to develop some new productivity tools for us where we can really gauge the productivity of our team members. A huge gap for us has been getting valid productivity without having to have someone keep a manual count. The productivity tools that the vendor developed for us have allowed us to drill down without having to go into the revenue cycle. We can see all of the respective activities inside of the system.

The vendor was not only looking at trying to perfect a tool that they developed but also constantly looking for growth opportunities. Softek is always looking for ways to make the tool better. The vendor is extremely proactive and open to engaging the users on how Softek can make the tool work for us. Even our pharmacy people have commented about how the vendor will call when they notice things.