Charge Reconciliation – Closing the Charge Capture Loop

By: David Fletcher, President


Charge reconciliation is an important process within a healthcare organization’s revenue cycle. To ensure consistent, timely and accurate charge capture and resolution of pending charges, each department must have staff responsible for completing charge reconciliation daily. This charge reconciliation process at most organizations often involves generating reports and reviewing clinical documentation for each patient to verify accurate charging has occurred, which can take up to several hours a day per department (if it is done at all).


Enter Softek’s Charge Reconciliation control. The goal of Softek’s Charge Reconciliation control is threefold:


1. To reduce or eliminate the reports that must be generated daily.

2. To help alleviate the amount of time necessary to perform the reconciliation process.

3. To facilitate communication between department managers and organizational leaders.


This control allows each department to pinpoint exactly the charges they are responsible for and delivers visibility to leadership that the charges have been reconciled by the department. Subsequently, the department gains ownership of their charges and workflow while fully understanding the process to which potential charges become charges and charges become revenue for the department. This reinforces the “good” workflow habits in completing their tasks to guarantee revenue for their department. Leadership then has a solid understanding of revenue potential which helps in the decisions they need to make.


So how does it work? Softek’s Charge Reconciliation control accomplishes this by allowing users to define search and filter criteria that brings back only the charges the user is interested in reconciling. This search and filter criteria can then be saved so that the user can return the next day and perform the same workflow with a single click. Once the user is presented with a list of charges, he or she can check off charges to indicate that they have been reconciled, and, in a matter of minutes, they are done. Each department can also see which potential charges need manual intervention right away to turn them into charges. This increases the accuracy of getting all the charges on the bill in a timely fashion. Most importantly, organizational leaders can use Softek’s Charge Reconciliation control to see that departments are reconciling their charges in real time.


Interested in learning more? Check out Softek’s Charge Reconciliation control within our Charge Capture Suite or contact Lindsey.Ater@softekinc.com to set up a demo.


What does Softek® do?

Softek's mission is to help hospital systems get the most out of their investment in Cerner® Millennium™. We do this by providing innovative software solutions and consulting services that can achieve more together than either can alone.


At Softek, our team of innovators and software developers brings expertise beyond the ordinary to every client. Our experts are involved with Cerner® Millennium™ hospitals throughout the country consulting clients so they can optimize system performance and revenue integrity.


Softek delivers a full suite of consulting services and software solutions to assess and optimize EMR system performance, including revenue cycle integrity and patient accounting.


Softek was awarded 2020 KLAS Category Leader for Revenue Cycle Optimization.


Let’s talk to see how you can get the most out of your Cerner® Millennium™ system.

  • Grey LinkedIn Icon
  • Grey Twitter Icon
  • Grey Facebook Icon
  • CernerUsersIcon

4500 West 89th Street

Prairie Village, KS 66207

Phone: 913.649.1024

© 1995 - 2020 Softek Solutions, Inc.

All rights reserved.

Cerner®, Cerner Millennium®, and Cerner Smart Hospital® are all registered trademarks of Cerner Corporation, or its subsidiaries or divisions, registered in the US and other countries, and Softek makes no claim in or to the same. Cerner Corporation is not affiliated with Softek and does not endorse or sponsor our products or services.