Nice to meet you.

At Softek, our team of Cerner Millennium experts and software developers bring more than 25 years' experience and expertise to over 200 hospitals throughout North America. We help hospitals get the most out of their investment in Cerner Millennium.

Softek delivers a full suite of software solutions and consulting services to assess and optimize EMR system performance, including revenue cycle and patient accounting.

Over the last year, KLAS Research has interviewed 8 Cerner clients that have used Softek’s services to optimize their revenue cycle solutions. Several of these same clients requested KLAS highlight the work that Softek has done. This report is a response to those providers’ requests to spotlight Softek’s revenue cycle optimization performance, which earned a KLAS 2020 Category Leader award.

KLAS Softek Spotlight

Softek Client Experience:
An Initial Look

2020 KLAS Revenue Cycle
Optimization Category Leader

We received a 96% or above in all categories

Loyalty

A+

Operations

Services

A+

Relationship

A+

Value

What Others Say About Us

There is a clear need for Cerner RCM customers to use this product. These solutions must be extended to help organizations manage new reimbursement methodologies such as APMs, MIPS, and bundled payments.

—

Mike Davis, HCIT market research and
analysis expert

The vendor was not only looking at trying to perfect a tool that they developed but also constantly looking for growth opportunities. Softek is always looking for ways to make the tool better. The vendor is extremely proactive and open to engaging the users on how Softek can make the tool work for us. Even our pharmacy people have commented about how the vendor will call when they notice things.

—

Director

We have spent a lot of time with Softek, and they have been able to point out things that weren't right in our build. We would have missed a lot of money if Softek hadn't caught certain issues. They have come up with some productivity reports that have information that we weren't able to see in our EMR. Those reports have helped us with management. Our Softek representative has also been really instrumental in all the work we have done.

—

Chief Financial Officer
KLAS 2019 Consulting for Cerner Software Report
July 2019

When it comes to Cerner-related things specifically, Softek's strategic ability is top notch. There were times that Softek got on a call with us to walk through things and their leadership was on the call too. Softek has been in the trenches with us through the entire process, and they want to see us succeed.

—

Director
Best in KLAS 2020 Report
January 2020

We really like that Softek has a tremendous knowledge of Cerner. Softek is extremely responsive, and they go above and beyond what other vendors normally do. Softek delivers on what they say they are going to deliver. Softek continues to treat us as customers, support us, and answer our questions. We have had a great partnership. Softek is probably one of the best vendors I have ever worked with in all my years working in healthcare.

—

Manager
KLAS 2019 Consulting for Cerner Software Report
August 2019

Anyone struggling with the Cerner revenue cycle system really needs to get Softek in the room. They are experts with the Cerner system. The EMR transition was such a huge task. We have to start with things that are impacting the revenue the most and fix those things first. That really gives our team a structure of priorities. We started with the biggest opportunities and worked our way down to optimizing the small things.

—

Chief Financial Officer
Best in KLAS 2020 Report
January 2020

Softek has provided great customer service from the time we have engaged with them. They sent consultants on-site to work with our directors. Softek was also very responsive to our questions. Anytime there is an update to the system, Softek is very easy to work with. They are exceptional.

—

Director
KLAS 2019 Consulting for Cerner Software Report
July 2019

Softek has listened and cared about the needs of our departments. Softek has worked diligently with our patient accounting office and as a result, we can actually work within our electronic health record more efficiently. We have been very impressed with the speed that Softek has made changes in their programming to suit our needs.

—

Priscilla Smith
Director
Revenue Integrity

The only thing I would do differently with Softek would be to engage them on the system build months earlier. I wish I had found Softek earlier.

—

Chief Financial Officer
Best in KLAS 2020 Report
January 2020

Softek doesn't promise that they can do something and then not do it. When we give them feedback, within a week’s time, they check in to see whether we can log in and to see whether things are any better. Softek is very proactive. Softek doesn’t let a title get in the way of moving forward. They reach out. They check on us. They ask us whether we are getting what we need, whether the response time is okay, and whether there is anything they can do differently. They are very customer focused.

—

Director

Softek’s strength is their connection to our tool. Softek's programmers are all ex-coders that have worked with our system. They understand the ins and outs of our tool very well. And they have a pretty good nose for where the weaknesses are. The vendor is such a niche player.

—

Chief Financial Officer
Best in KLAS 2020 Report
September 2020

Ready to find your missing revenue?

Let's talk.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.