Client Support

OnTrack

Illuminate


Technical Recommendations

  • Use a computer with a sound card and speakers or headphones for audio-enabled content.
  • Most videos were recorded at a screen resolution of 1024 x 768. To get the best visual quality results, we recommend adjusting your screen resolution to 1280 x 1024 and NOT resizing the video window.
  • To launch a video, simply click the video’s title or the video’s “play” button beside the title.
  • To open the available PDFs, you’ll need to have Adobe Acrobat Reader.
  • To view Flash content, you’ll need to have Adobe Flash Player 9.0 or later.
  • See below to enable JavaScript for an enhanced user experience throughout the site.

How to enable javascript on your computer

Internet Explorer

  1. Open Internet Explorer.
  2. Select Internet Options from the Tools menu.
  3. In Internet Options dialog box, select the Security tab.
  4. Click Custom level button at bottom. The Security Settings dialog box will pop up.
  5. Under Scripting category, enable active scripting, paste options via script and scripting of Java applets.
  6. Click OK twice to close out.
  7. Click Refresh.

Safari

  1. Open Safari.
  2. Select Preferences... from the application menu.
  3. Select the Security tab.
  4. Make sure Enable Javascript is checked.
  5. Click Reload.

Netscape

  1. Open Netscape.
  2. Select Preferences from the Edit menu.
  3. Click the arrow next to Advanced.
  4. Click Scripts & Plugins.
  5. Check Navigator beneath Enable Javascript for.
  6. Click OK.
  7. Click Reload.

Mozilla/Firefox

  1. Open Mozilla.
  2. Select Preferences from the Edit menu.
  3. Click the arrow next to Advanced.
  4. Click Scripts & Plugins.
  5. Check Navigator beneath Enable Javascript for.
  6. Click OK.
  7. Click Reload.

Opera

  1. Open Opera.
  2. Select Quick Preferences from the File menu.
  3. Make sure Enable Javascript is checked.
  4. Click Reload.

AOL

When using the AOL browser, you may get a Javascript error, but when using an external browser (i.e., Netscape or Internet Explorer) this does not occur. AOL uses compressed graphics by default. This does not allow Java to work while browsing inside AOL. (Additionally, this make photos you view on web pages look less than optimal.)

  1. Click My AOL.
  2. Click Preferences.
  3. Click the WWW icon.
  4. Click Web Graphics tab.
  5. Uncheck the box next to Use Compressed Graphics.
  6. Click OK.
  7. Restart the computer.